Frequently Asked Questions (FAQs)
Frequently Asked Questions
There are no contracts to sign and it takes mere minutes to signup and get the website live on your domain.
- Simply pick a package and signup.
- Tell us which Ticket Exchange your new website will be setup on.
- Pick a template for your new TicketPlatform website
- We do the rest by contacting your picked Ticket Exchange and get your API information
- We install your website, move over your logo, colors, about us and various other pages and information.
- You or we change your arecord on your DNS.
That is it! The whole process takes 30 minutes to a few hours with your part taking 5-15 minutes tops.
No, we host all our own sites. Like Shopfy, we host them. Even if we allowed you to host the site yourself you could need heavy duty expensive hosting. Then you would have to pay us to install it, no lifetime free updates and no support.
Our websites have an Exchange Toggle and you can switch anytime. They work with TicketNetwork, TicketEvolution, VividSeats and AutoProcessor.
You own a license to our software and you can use it as long as you pay for the monthly service fee. Like Shopify or your domain name.
We provide support to all our customers. If your support request is a Emergency and after-hours then call our after-hours Emergency support line.
You can cancel anytime with 30 days notice. If you come back after 90 days you will have to pay a reactivation fee and your monthly fee will be the current rate. Not the rate you canceled at.
YES! Your website is the face of your business and why on earth would you want your DIRECT competitor, the Ticket Exchanges owning your website? 99% of the Ticket Brokers we handle don't care about retail sales of their website.
We have over a 99.99% uptime over a period of a year! Our uptime is better than the Ticket Exchanges!
Yes, complete integration and linking. Facebook, Instagram, Twitter, YouTube and MANY others!
Absolutely, we can keep your website updated to the latest for a fee.
Submit a Question
Didn't Find your question? Just Ask Us!
More questions on TicketPlatform ?
TicketPlatform is different?
For all Customers
No matter what your company size we have the perfect product for you. Huge Ticket Exchange or single person ticketing shop!
There when it counts
24/7/365 Emergency support! Post a ticket or call our after-hours support number.
Allows you to take control
Right now your DIRECT Competitor owns and controls your website and you PAY for the privilege!
No technical Skill needed
Ticket Brokers are amazing entrepreneurs but horrible at technology. We built ticketCMS with this type of client in mind.